Heads up! To view this whole video, sign in with your Courses account or enroll in your free 7-day trial. Sign In Enroll

Conducting User Interviews

Well done!

You have completed Conducting User Interviews!

Sign up for Treehouse Back to Library

Follow-ups

1:11 with Hope Armstrong

Once you've asked a question, you should dig deeper to learn more from the person you're interviewing. Follow-up questions are important at getting to deeper insights about your users and their motivations.

Follow-up Questions:

  • Point to reactions, contradictions, paradoxes, unexpected reactions, or laughter that might help reveal an important story. Why do you laugh when you mention Facebook?
  • Clarification, when you say that, you mean your laptop, right?
  • Reflecting back, so what I hear you're saying is, is that right? Reflecting back might uncover a more accurate story and help eliminate rationalization.
  • Native language, why do you call your phone, my extended arm? Your interviewees' jargon can teach you a lot about the meaning they attach to different things.
  • Why? When you hear an answer about something, make sure you understand it by asking why. Ask the interviewee to explain their behavior and choices. If why sounds a bit aggressive, replace it with the softer, "tell me more about that."

Related Discussions

Have questions about this video? Start a discussion with the community and Treehouse staff.

Sign up

    Related Discussions

    Have questions about this video? Start a discussion with the community and Treehouse staff.

    Sign up

    Have these questions in your question arsenal, ready to be used when needed. 0:00
    Point to reactions, contradictions, paradoxes, unexpected reactions or 0:01
    laughter, that might help reveal an important story. 0:07
    Why do you laugh when you mentioned Facebook? 0:12
    Clarification, when you say that you mean your laptop, right? 0:15
    Reflecting back, so what I hear you're saying is, is that right? 0:20
    Reflecting back might uncover a more accurate story and 0:26

    You need to sign up for Treehouse in order to download course files.

    Sign up

      You need to sign up for Treehouse in order to set up Workspace

      Sign up