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You have completed Conducting User Interviews!
You have completed Conducting User Interviews!
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Jumpstart your interviews with this list of recommended interview questions.
Types of questions:
- Sequence. Walk me through your day.
- Exhaustive list. What are all the situations where you pull out a piece of paper and write something down?
- Quantitative/inventory. How many times did you take notes yesterday?
- Suggestive opinion. Some people have very negative feelings about taking notes while driving a car. What are your feelings about it?
- Activities. What do you typically do when you get ready for a trip?
- Exceptions. Can you tell me about a time when you had a problem taking notes with an app?
- Reenactment. Could you please show me how you do that?
- Failures. What would be the worst-case scenario?
- Fill in the blank. After you ask a question, hold yourself back and give them time to respond.
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You don't need to ask all of these
types of questions in every interview.
0:00
Remember, your goal is to gather
stories about their recent past.
0:01
You're looking for
insights into user needs and pain points.
0:06
[SOUND] Sequence,
walk me through your day.
0:09
Let's take yesterday for example.
0:13
Be ready for interviewers to say something
such as, but it was not a typical day.
0:16
Don't worry about that,
no day is a typical day.
0:21
Ask them to walk you
through yesterday anyway.
0:26
For example, tell me about the notes
you took on a piece of paper yesterday.
0:29
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