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Fostering Repeat Business
4:50 with Paul BoagPaul offers a list of best practices for increasing communication with existing clients.
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But the obvious thing is to focus on quality which seems so obvious.
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But when you're working with a client on an ongoing basis,
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it's easy to let quality slip over time.
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You begin to take that client for granted. You really can't do that.
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That's when you'll lose them so make sure you focus on quality all the time.
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Another thing I find really useful for keeping clients coming back
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is to do a post project debrief.
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So when a project ends,
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