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- Introduction 3:41
- Breaking Down Our Business 4:33
- Value Proposition 7:05
- Customer Segments 10:54
- Value Proposition and Customer Segments 5 questions
- Channels 9:19
- Customer Relationships 5:36
- Channels and Customer Relationships 5 questions
- Key Activities, Key Resources and Key Partners 7:37
- Revenue and Costs 10:46
- Industry Analysis 3:05
- Recap 6:38
- Discovery 8 questions

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Customer relationships covers all parts of our business model in which we communicate with our customer. In this video, we break all of it down into three distinct stages of communication to focus our messages with our customer base.
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